We like to think we offer you the best service possible when it comes to purchasing your items. We stand by the quality of our items and assure our customers that you are purchasing items that have been made or supplied with the utmost attention to detail. Our prices are competitive with similar products in the current market and we aim to supply items in our Shop designed to suit you and your needs, that complement each other.
It is not our standard policy to accept returns or give refunds or allow for an exchange due to the nature of the products and their handling once received. We will do our best, however, to ensure customer satisfaction and are open to any discussion that may arise from any issues with your product purchases. Contact us to discuss any queries you may have.
Delivery of Purchases
Our products are usually despatched either the same day or next day. Where a purchase falls just prior to a weekend or long weekend with public holiday/s, your items will be despatched the next working day. Items are posted via Australia Post or Courier depending on your delivery preference selected in the shopping cart and tracking details are provided to you via email or sms after purchase.
All purchases are sent via Australia Post with tracking information. Once a purchase delivery has been confirmed by Australia Post we take no responsibility for mail theft. If your purchase has not arrived within a reasonable amount of time given natural disasters, state emergencies or any other major reason such delays occur, we will endeavour to contact Australia Post on your behalf to trace the whereabouts and anticipated arrival date of your delivery.
Should you have any queries, please get in touch.