Product Purchases
We like to think we offer you the best service possible when it comes to purchasing your items. We stand by the quality of our items and assure our customers that you are purchasing items that have been made or supplied with the utmost attention to detail. Our prices are competitive with similar products in the current market and we aim to supply items in our Shop designed to suit you and your needs, that complement each other.
Product Returns
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
It is not our policy to accept returns or give refunds for items that have been damaged after receipt by the customer. If there is a fault with the item purchased, please contact us to discuss the issue so that we can organise a refund, exchange or return.
To be eligible for a return:
- Your item must be unused and in the same condition that you received it
- Your item must also be in the original packaging
- We require you to provide a receipt or proof of purchase
- Any associated costs to return the item will be at the cost of the purchaser unless otherwise agreed with the supplier
Items that cannot be returned include:
- Any item that is returned more than 30 days after delivery
- Any item where the purchaser has had a change of mind
- Gift cards
- Gift vouchers
- Downloadable products
- Some health and personal care items
- Book with obvious signs of use
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
We will do our best to ensure customer satisfaction and are open to any discussion that may arise from any issues with your product purchases. Contact us to discuss any queries you may have.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of any refund where applicable and arrange to credit via the original method of payment with 7 days of receipt of the return by the supplier.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account, PayPal or credit account again. It may take some time before your financial institution processes any payments to you.
If you’ve done all of this and you still have not received your refund yet, please contact us.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us as we will do our utmost to ensure you are satisfied. Please note that many items sold on this site are one-offs and unique and with no two items being identical there is no guarantee of replacement of an item exactly matching the original item’s description.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a store credit/coupon code to the value of your return. Once the returned item is received, a gift voucher will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will deal with us directly to discuss your return.
Delivery of Purchases
Our products are usually dispatched either the same day or next day. Where a purchase falls just prior to a weekend or long weekend with public holiday/s, your items will be dispatched the next working day. Items are posted via Australia Post with tracking information or Courier (where available) depending on your delivery preference selected in the shopping cart and tracking details are provided to you via email or SMS after purchase.
Once a purchase delivery has been confirmed by Australia Post we take no responsibility for mail theft or personal collection by the purchaser. If your purchase has not arrived or has not been collected from a Post office within a reasonable amount of time given natural disasters, state emergencies or any other major reason such delays occur, we will endeavour to contact Australia Post on your behalf to trace the whereabouts and anticipated arrival date of your delivery.
Should you have any queries, please get in touch.
For further terms and conditions related to the use of this website, please visit our Terms and Conditions/Privacy Policy page
